bajl Privacy Policy

Introduction & Scope

Welcome to bajl. We — bajl (referred to hereinafter as "bajl", "we", "our") — place the highest importance on the privacy of our users. This privacy policy explains what kinds of personal information we collect when you use our website and services, how that information is used, who it may be shared with, and what steps we take to protect your data.

By using bajl's website or services, you are considered to have agreed to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

We may update this policy from time to time. For important changes, we will notify you via a notice on our platform.

What Information We Collect

bajl collects various types of information. This information helps us improve the quality of our services and personalise your experience.

2.1 Information You Provide Directly

When you create an account on bajl, request a deposit or withdrawal, or contact our support team, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Payment information (such as: bKash, Nagad, Rocket or bank account number)
• Documents required for identity verification (copy of national ID card or passport)
• User-chosen password

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time and date of access to the website
• Pages you visited and how long you spent on them
• Gaming activity and betting history

2.3 Cookies & Similar Technologies

We use cookies and similar tracking technologies. Cookies are small text files stored on your device. They help us improve the functionality of our site, remember your preferences, and analyse user behaviour. You can disable cookies from your browser settings if you wish, however some services may not function properly as a result.

Use of Collected Information

bajl uses the collected information for the following purposes:

3.1 Account Management & Identity Verification

We use your information to create, manage, and secure your account. The necessary documents are verified to complete the identity verification process (KYC).

3.2 Financial Transaction Processing

Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information is essential to process every transaction safely and correctly.

3.3 Providing Customer Support

Information is used to resolve your queries and complaints and to provide effective support via 24/7 live chat or email.

3.4 Meeting Legal & Regulatory Obligations

Information is used to comply with applicable laws, regulations, and regulatory requirements, to prevent fraud, and to enforce anti-money laundering (AML) policies.

3.5 Service Improvement

Anonymous and aggregated data is used to analyse user experience and improve the functionality of our services and platform.

Information Sharing with Third Parties

We may share information with third parties in limited circumstances and under strict terms and conditions.

4.1 Payment Processors

We work with trusted payment processors to complete financial transactions. These organisations receive only the information necessary for the purpose of processing transactions.

4.2 Technology & Service Providers

Technology partners that support the operation of our platform (such as game providers and cloud services) may have access to specific and limited information. These partners operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to share information with authorities to comply with court orders, government directives, or applicable law. In such cases, we will provide only the information that is legally required.

4.4 Fraud Prevention

Specific information may be shared with relevant authorities or industry bodies to prevent fraud, money laundering, or other illegal activity.

Data Security & Protection Measures

bajl applies high-standard technical and administrative measures to protect your personal information. Our security infrastructure is as follows:

5.1 SSL Encryption

All data transmission on our website is protected via SSL (Secure Socket Layer) encryption technology. This keeps your personal and financial information safe from interception.

5.2 Secure Data Storage

All personal information is stored in encrypted form on secured servers. Strict access controls are followed to prevent unauthorised access.

5.3 Staff Training & Policies

bajl staff receive regular training on privacy and data protection. Only authorised staff have limited access to the information they need.

5.4 Security Reviews

Our security systems are regularly reviewed and tested to ensure protection against new cyber threats.

Data Retention Period

bajl retains your personal information for as long as necessary. The retention period depends on the type of information and applicable legal obligations.

6.1 While Account Is Active

All information related to identity verification and transactions is retained for as long as your account is active. Even after account closure, certain information may be retained for a defined period in accordance with applicable legal and regulatory requirements.

6.2 Financial Records

Records of financial transactions are retained after account closure in accordance with applicable anti-money laundering laws and tax regulations.

6.3 Data Deletion

Once the defined retention period expires or where there is no legal obligation to retain it, we securely delete or anonymise your personal information.

Your Rights & Choices

bajl believes every user should have control over their own information. To that end, we provide you with the following rights:

7.1 Right to Access Information

You may request to view your personal information held by us at any time. Upon receiving your request, we will provide the information within a reasonable time.

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from the profile section of your account.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be obligated to retain certain information for legal or regulatory reasons.

7.4 Withdrawing Marketing Communications

You may opt out of marketing and promotional communications at any time. This can be done from account settings or by contacting the support team.

7.5 Right to Data Portability

Where technically feasible, you may request your information in a structured, commonly used format.

To exercise any of the above rights, contact us at [email protected]. We provide support in both Bengali and English.

Protection of Minors

bajl's services are for persons aged 21 or over only. We do not knowingly collect any personal information from minors.

Age is verified during the account registration process. If we become aware under any circumstances that a minor has provided us with their information, we will immediately delete that information and close the associated account.

If you believe a minor is using our services, please contact us immediately.

International Data Transfers

bajl provides services internationally. As a result, your information may be stored or processed on servers located outside Bangladesh.

Wherever information is stored or processed, we ensure that the protection standards described in this privacy policy are maintained. Contracts with third-party service providers include appropriate data protection terms.

Policy Changes & Updates

bajl reserves the right to change or update this privacy policy at any time. In the event of changes:

• For significant changes, we will provide a clear notice on the website.
• Your continued use of the service after an update will be considered as your consent to the revised policy.
• You are advised to review this policy regularly.
• For any questions about changes, contact us at [email protected].