Frequently Asked Questions
All your
questions answered at bajl
From deposits to withdrawals, betting markets, verification, and live casino — find detailed answers on all the key topics at bajl on this page.
While using bajl, you may have many questions — how to make your first deposit after opening an account, how long withdrawals take, how to read betting markets, which documents are needed for identity verification, or how live casino works on mobile. Clear and reliable answers to all these questions are organized below in five sections. If you cannot find the answer to your question, contact our 24/7 support team.
How to make a deposit
bajl currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. All methods are secure and fast, and the minimum deposit amount is the same across all — just ৳100.
bajl does not charge any deposit fee of its own. However, your mobile banking service — bKash, Nagad, or Rocket — may apply transaction charges according to their own policies. That depends on the terms of the respective service. There are no deposit service fees or hidden charges on bajl's end.
To deposit using Nagad, first log in to your bajl account, then go to the Cashier section, select the "Deposit" option, and choose Nagad. Send money from Nagad to the designated bajl payment number. Copy the transaction ID and paste it into the confirmation form. Your balance is usually credited within a few minutes.
Yes, depositing via bKash is generally a very fast process. Once the payment is completed successfully, your account balance is updated shortly after you submit the transaction ID. If there is a delay for any reason, contact the bajl support team with your transaction ID and they will resolve it quickly.
The minimum deposit amount at bajl is ৳100 for all methods. This applies equally to bKash, Nagad, Rocket, and bank transfer. Thanks to this low threshold, new players can easily get started with a small amount.
Questions about withdrawals
The minimum withdrawal amount from bajl is ৳500. Withdrawal requests below this limit are not processed. To make a withdrawal, your account must have sufficient verified balance and all wagering requirements must be met.
Yes, bajl accepts withdrawal requests 24 hours a day, 7 days a week. You can submit a request at night, in the early morning, or on public holidays — any time works. Withdrawal processing runs automatically, so there are no restrictions based on the time or day.
Withdrawals at bajl typically complete within 5 to 30 minutes. In most cases the money arrives even sooner. Occasionally there may be a slight delay due to network or bank processing. If it takes more than 30 minutes, please contact support.
If your withdrawal shows "Pending", first confirm that your account is fully verified and that all wagering requirements have been met. It usually moves to an "Approved" status within 30 minutes. If it stays pending for a long time, contact us via live chat or email at [email protected] — our team will check and update you promptly.
Cricket & sports betting
Decimal odds are the simplest format. Say a team's odds are 2.50. If you place a ৳100 bet and win, you receive ৳100 × 2.50 = ৳250 (including your original stake). Odds of 1.50 mean lower risk but lower return, while 4.00 means higher risk but a higher potential return. Simple rule: odds × stake = total return.
Match Winner is the most familiar market in cricket, where you bet on which team will win. Beyond that, you can bet on markets like Top Batsman, Top Bowler, Innings Runs, First Wicket to Fall, Powerplay Runs, and Over/Under. For example, in a Bangladesh vs India match you can participate in markets ranging from the toss winner to the total number of sixes.
Yes, at bajl you can bet separately on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and various other international competitions. The available markets may vary slightly by format. Just go to the Sports section, select the league or tournament you want, and the relevant markets will be displayed.
If a match is completely cancelled (no result) due to rain or any other reason, the original stake is generally refunded. If a result is declared using the Duckworth-Lewis method, that is treated as the official result. For specific terms, check bajl's betting rules page or ask support.
Verification & documents
Identity verification (KYC) is carried out to ensure the security of your account and to prevent unauthorized access. It confirms that only the genuine account holder can make withdrawals. This process is mandatory at bajl as part of SSL encryption and fair play policy.
For identity verification at bajl, a National Identity Card (NID), passport, or driving license is accepted. For address verification, a recent utility bill or bank statement may be required. Document images must be clear and legible, and must not be expired.
Yes, all documents submitted to bajl are stored securely using SSL encryption. They are used solely for verification purposes and are never shared with third parties. For more details, see bajl's privacy policy page.
Yes, this is important. The name on your bajl account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up. If you need to correct the name, please contact support.
Verification is typically requested when you submit your first withdrawal request, or when the transaction volume on your account exceeds a certain threshold. It may also be requested at any time as part of a security review. Responding promptly ensures the process goes smoothly.
Live casino
bajl's live casino has different betting limits at different tables, so there are suitable options for all types of players. Newcomers can start with lower bets and experienced players can move to high-limit tables. The specific limits for each table are visible on screen before you enter the lobby.
Absolutely. bajl's live casino runs fully in a mobile browser — no separate app download is needed. On any Android or iOS smartphone, the layout adjusts to fit the screen size. Keep a stable internet connection for the best experience.
In a live dealer game, a trained dealer runs the game on camera via live streaming from a real studio. You can see the dealer and table on your screen and place bets by clicking buttons. Results depend on real cards or a real wheel — not computer-generated numbers. Top-provider games from Evolution Gaming and Ezugi are available at bajl.
Yes, both Teen Patti and Andar Bahar are available in bajl's live casino. Teen Patti is a popular three-card game where the player's and dealer's hands are compared. In Andar Bahar, one card is drawn and you bet on whether the next card of the same value will land on the "Andar" (left) or "Bahar" (right) side. Both games are simple and fast-paced.
Have more questions? We're ready to help
If you cannot find the answer on this page, contact the bajl support team directly. Assistance is available 24/7 in Bengali and English.
Live Chat
Log in to the site and connect via live chat at any time — the fastest way to get help.
Email Support
For detailed issues, write to us at [email protected] — we will respond as quickly as possible.